F.A.Q

SHIPPING TO UK ONLY

I aim to pack and dispatch your order within three days, I am very conscience of the environment so your item will be packed using eco friendly packing materials either recyclable or reused materials.

I buy BIODEGRADABLE packing noodles and RECYCLABLE Green Bubble Wrap, anything else you find in your box is reused packing.

UK Items are dispatched with second class Royal Mail post, unless you add first class shopping upgrade to the cart. Larger boxes are dispatched DHL.

Domestic shipping prices are between £4.00 - £10

Visit all shipping rates at a glance here

International parcels are posted Standard or Tracked  Royal mail aim to deliver 3 - 7 days however parcels can be delayed longer by customs.

CUSTOMS AND TAXES

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURNS AND EXCHANGES

I accept returns, exchanges and cancellations.

Exchanges are subject to stock availability. 

​Please contact me within: 14 days of delivery

​Send items back within: 30 days of delivery, in the original packaging if possible. To 27a Heywood Road Cinderford GL14 2QT. 

​Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

​To request a cancellation please contact me before item is dispatched

OTHER INFORMATION

I use Leadfree glazes, I wouldn't want to work with anything not good for you me or the environment.

​I have not testing these items in a dishwasher, so I am unable to offer a guarantee. Some of my customers have told me they have put them in no problem so the risk lies with you.

Some items are made from Earthenware clay others from Stoneware.  What is the difference you ask?  Earthenware clay is typically used in red terracotta plant pots and fired at a lower temperature its a porous ceramic but made waterproof by the Glaze on top, however over time water can seep into small holes in the glaze and it should not be used for wet food items.

Stoneware is harder and a more durable stone like material less likely to break which is useful if you drop your soap dish in the sink and its waterproof even without glaze.

FOOD SAFETY

I always use lead free non toxic glazes on items that may be used for food, however I have not sent any products for food safety testing, my pottery is sold as decorative not functional, so I am not liable for any claims relating to this as the risk is entirely yours.

FIRING MARKS

Items are fired on a bed of nails so they don't stick on the shelves, you will find marks on the bottom left by the pins, I give them a sand so they are not sharp. Occasionally some of the glaze sticks to the pins and you are left with a bare patch. Hopefully this does not deter from the items aesthetics, however you are welcome to return them as above.

COMMISSIONS

I do not take commissions, If you wish to order more than I have in stock please message me for restock dates

Small Business

Featured collection

1 of 4